NDAX Login — How to Sign In, Troubleshoot, and Secure Your Account

Overview

NDAX (National Digital Asset Exchange) is a Canadian cryptocurrency exchange that provides trading, custody, and fiat on/off ramps. This guide covers how to sign in to NDAX on the web and mobile apps, what you need before logging in, common problems and fixes, how to reset two-factor authentication (2FA), and best practices to keep your account secure.

Before you sign in

Have your NDAX-registered email address ready.

Remember your password (case-sensitive). If you use a password manager, unlock it first.

If enabled, have your 2FA app (Google Authenticator, Authy, etc.) available.

Use a trusted device and network — avoid public Wi-Fi when accessing financial accounts.

How to log in — Web (Desktop)

Open your browser and go to the NDAX sign-in page.

Enter the email address you registered with and your password.

If 2FA is enabled, enter the 6-digit code from your authenticator app when prompted.

Click Sign In. You should be taken to your NDAX dashboard.

Tip: Enable browser autofill only on devices you fully control.

How to log in — Mobile (iOS & Android)

Open the NDAX app installed from your device’s official app store.

Tap Log In, enter your email and password, then continue.

Approve the 2FA challenge or enter the authenticator code if requested.

If your device supports biometric login (fingerprint/Face ID), you can enable it for faster access after first signing in.

Troubleshooting common login issues

Forgot password: Use the Forgot password link to request a reset email. Follow the secure link — reset links typically expire quickly.

Not receiving reset or verification emails: Check spam/junk folders, email filters, and the address used. Ensure your email provider is not blocking NDAX messages.

Invalid 2FA code: Confirm your phone’s clock is set to automatic time. Authenticator codes rely on accurate device time.

Account locked: Multiple failed attempts may temporarily lock access; wait the specified cooldown, then use account recovery flows or contact NDAX support.

2FA reset & Account recovery

If you lose access to your 2FA device, follow NDAX’s official recovery process. Typical steps include proving your identity (government ID, selfie, proof of address) and following instructions from NDAX support. Prepare scans or clear photos of required documents and be ready to provide account details (date of account creation, recent transactions) if requested.

Security reminder: NDAX or any legitimate support team will never ask for your password or full 2FA codes in a message. Always confirm you are communicating through NDAX’s verified channels.

Security best practices

Use a long, unique password and a reputable password manager.

Keep 2FA enabled and back up your recovery codes in a secure place.

Enable withdrawal whitelists where available and use IP/device verification features.

Beware phishing links — manually navigate to the NDAX site or use your trusted app icon.

FAQ — Quick answers

Can I use biometrics? Yes, after enabling it in the NDAX mobile app on supported devices.

How long do reset emails take? Usually a few minutes; if delayed, check spam folders and your email provider’s settings.

Who do I contact for help? Use NDAX’s official support channels listed on their website or in the app.